Terms and Conditions

1. Acceptance of these Terms

By accessing or using our website, resources, advisory services, portals, forms, bookings, or subscriptions (together, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

2. Eligibility and business use

Our Services are intended for business customers (startups, founders, and teams). You confirm you have authority to enter into these Terms on behalf of your organisation (if applicable).

3. Services and engagement types

We offer:

• Board advisory / RevOps advisory engagements (commonly delivered under a 3–6–9 month contract or similar written agreement).
• Subscription access for customers who are not under a separate written contract (e.g., templates, portal access, office hours, or resources as described at purchase).

Where you have a separate written agreement with us (an “Engagement Agreement”), it will take precedence over these Terms if there is any conflict.

4. Bookings and payments

Bookings may be made via Calendly and payments processed via Stripe. By purchasing, you authorise us (and Stripe) to charge the payment method provided for the amounts due, including applicable taxes where relevant.

5. Subscriptions

If you purchase a subscription, it will renew at the frequency shown at checkout unless cancelled. You can cancel at any time via the customer portal (if available) or by contacting us at hello@scalingrevops.com.

Unless stated otherwise at checkout, cancellation stops future renewals; it does not automatically trigger a refund for any current billing period.

6. Fees, invoices, and late payment

Fees are as displayed on our website, proposal, or Engagement Agreement. If we issue invoices, payment is due within the timeframe stated on the invoice. We may suspend Services for overdue accounts.

7. Refunds and rescheduling

Refund eligibility depends on what you bought and whether services have been delivered. Unless required by law or expressly stated in writing:

• Advisory time already delivered is non-refundable.
• Digital content / portal access / templates are typically non-refundable once access is granted.
• Rescheduling may be allowed with reasonable notice; repeated reschedules may be treated as a cancellation.

If you believe you were charged in error, contact us within 14 days of the charge at hello@scalingrevops.com.

8. Client responsibilities

To deliver Services effectively, you agree to:

• Provide accurate information and timely access to systems, stakeholders, and materials as reasonably required.
• Ensure you have the right to share any data you provide to us.
• Use outputs responsibly and validate decisions before implementing changes in production systems.

9. No guarantee of outcomes

We provide strategic and operational guidance, templates, and best-practice recommendations. You acknowledge that results depend on many factors outside our control. We do not guarantee specific commercial, revenue, fundraising, or operational outcomes.

10. Not legal, tax, HR, or financial advice

Our Services are not a substitute for professional legal, tax, HR, security, accounting, or financial advice. You remain responsible for obtaining specialist advice where appropriate and for compliance with all applicable laws and regulations.

11. Intellectual property and licence

We retain all rights in our pre-existing materials, methodologies, templates, frameworks, and know-how (“Background IP”). Unless stated otherwise in an Engagement Agreement, we grant you a limited, non-transferable, non-sublicensable licence to use deliverables and resources provided to you solely for your internal business purposes during your subscription/engagement.

You must not resell, redistribute, publish, or share our materials outside your organisation without our prior written consent.

12. Confidentiality

Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information and use it only for the purposes of providing or receiving the Services. This does not apply to information that is public, already known, independently developed, or rightfully received from a third party.

13. Acceptable use

You agree not to:

• Use the Services unlawfully or to infringe others’ rights.
• Attempt to bypass security, scrape the site excessively, or interfere with the Services.
• Upload malicious code or content.
• Misrepresent your identity or affiliation.

14. Third-party tools and integrations

We may use third-party tools to deliver the Services, including (but not limited to) Calendly, Stripe, Google Analytics, HubSpot, Google Sheets, Airtable, and Softr. Your use of those services may be subject to their own terms and privacy policies.

15. Security and data handling

We take reasonable measures to protect information we hold. However, no website or online system is completely secure. You are responsible for safeguarding your accounts, access links, passwords, and API keys.

16. Suspension and termination

We may suspend or terminate your access to the Services if you materially breach these Terms (including non-payment or misuse), or if required by law. You may terminate by cancelling your subscription or as set out in an Engagement Agreement.

On termination, your right to use our materials and access the Services ends, except where otherwise agreed in writing.

17. Disclaimers

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Subject to the foregoing, and to the maximum extent permitted by law:

• We are not liable for indirect, consequential, special, or punitive losses, or loss of profits, revenue, goodwill, data, or business opportunities.
• Our total liability arising out of or in connection with the Services will not exceed the fees you paid to us in the 3 months before the event giving rise to the claim.

19. Indemnity

You agree to indemnify us against claims arising from your unlawful use of the Services, your breach of these Terms, or content/data you provide that infringes third-party rights.

20. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when changes were made. Continued use of the Services after updates indicates acceptance.

21. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory consumer laws apply (if applicable).

22. Contact

Questions about these Terms: Contact us.